Unopened spirits may be returned for a full refund. Defective wines, spirits, and sakés may be exchanged for items of equal or greater value. (Subject to the restrictions below.)
To make event planning easier, Astor accepts returns on unopened bottles of spirits. If you have spirits left over after an event, you may return them, along with your original sales receipt, for a full refund within 30 days of purchase.
We believe that proper storage is crucial to the quality of wines and sakés, and since we cannot control how items are stored after they leave our store, we do not issue refunds for wines or sakés.
Astor stands behind all the wines, spirits, and sakés we sell. If you open a bottle and find that it is defective, we will gladly exchange it for a bottle of equal or greater value. The exchange value is based upon what you paid for the defective item, NOT the item’s price the day you return it. If you exchange an item for one of greater value, you will be asked to provide the retail price difference, along with any applicable taxes, at the time of the exchange. We do not issue store credit.
Since we cannot control how bottles are stored once they leave our possession, we will only accept bottles for exchange within 30 days of purchase. Items to be returned are subject to evaluation by our staff, and must be accompanied by your original sales receipt.
Bring your items back to Astor Wines & Spirits within 30 days of purchase, along with your original sales receipt. If your items were shipped or delivered, please call us at (212) 674-7500 to discuss your options.
Defective items may be exchanged for items of equal or greater value. Refunds on returned spirits will be issued in the original form of payment.
Free after-hours courier service in Manhattan
First-time web orders over $99
Find cocktails, recipes, pairing advice, insight and much more!
Visit Tasting Notes
Need help deciphering the Douro? Just curious about Carignan? Use our glossary to quench your thirst for knowledge.
Astor Wines & Spirits
De Vinne Press Building
399 Lafayette St. (at East 4th St.)
New York, NY 10003
Not responsible for typographical errors. Prices subject to change without notice.
© 2017 Astor Wines and Spirits. All rights reserved.