Back to Help & Customer Service

I Think My Item Is Defective

Astor stands behind all the wines, spirits, and sakés we sell. If you open a bottle and find that it is defective, we will gladly exchange it for a bottle of equal or greater value. The exchange value is based upon what you paid for the defective item, NOT the item’s price the day you return it. If you exchange an item for one of greater value, you will be asked to provide the retail price difference, along with any applicable taxes, at the time of the exchange. We do not issue store credit.

Since we cannot control how bottles are stored once they leave our possession, we will only accept bottles for exchange within 30 days of purchase. Items to be returned are subject to evaluation by our staff, and must be accompanied by your original sales receipt.

Defective items may be exchanged for items of equal or greater value.

Sign up for our emails
Receive 10% Off Your First Order

*required

Offer available to new subscribers. Cannot be combined with any other offers. Does not apply to items on sale, solid cases, corporate orders, or orders containing an item priced at more than $10,000.